20bdt Terms and Conditions
Please read these terms carefully before using our platform — they form the basis of the agreement between you and 20bdt.
General Provisions
These terms and conditions ("Terms") apply to the 20bdt platform and all its associated services, games and activities. By accessing the 20bdt website, creating an account or using any service, you fully agree to these terms.
20bdt is an online gaming platform that provides slot games, live casino, cricket betting and other gaming services to users in Bangladesh.
These terms must be read together with our Privacy Policy and Responsible Gaming Policy — both are an integral part of this agreement.
Eligibility and Registration
To register with 20bdt, you must meet the following conditions:
- You must be 21 years of age or older.
- You will create an account in your own name and with accurate information.
- Each person may operate only one account.
- You will not use the platform from any country or region where online gaming is prohibited under local law.
- You are of sound mind and are participating in gaming activities of your own free will.
If information provided at registration is found to be false, 20bdt reserves the right to close the account and forfeit any deposited funds.
Account Management
You are fully responsible for the security of your account. Avoid sharing your password with anyone.
Key account management rules:
- You are personally responsible for all activities on your account.
- Keep your account information up to date at all times — especially your mobile number and payment method.
- Transferring, selling or renting your account to another person is prohibited.
- Report any suspicious login or unauthorized access to our support team immediately.
- You agree to participate in the identity verification (KYC) process.
Our support team provides assistance in Bengali via live chat 24/7.
Deposits and Withdrawals
20bdt processes transactions through popular mobile banking methods in Bangladesh. The key terms for transactions are outlined below:
Deposit Terms
- The minimum deposit amount is ৳200 (for each method).
- Accepted methods: bKash, Nagad, Rocket.
- Deposited funds must be sent from an account registered in your own name.
- Deposits through third parties are prohibited.
Withdrawal Terms
- The minimum withdrawal amount is ৳800.
- Withdrawals are generally completed within 30 minutes to 3 hours.
- Withdrawals are only possible to the same method used for the deposit.
- Withdrawals may be delayed if verification is not complete.
20bdt is committed to preventing money laundering. In the case of suspicious transactions, additional verification steps may be taken and relevant authorities will be notified if necessary.
Bonuses and Promotions
20bdt offers various types of bonuses and promotional offers. Separate terms apply to each bonus.
Welcome Bonus
New users can receive a 150% bonus on their first deposit, up to ৳10,000. The wagering requirement for this bonus is 15 times (bonus amount × 15).
General Bonus Terms
- Bonuses apply only to eligible accounts and may not be credited automatically.
- Bonus funds cannot be withdrawn until the wagering requirement has been met.
- Multiple bonuses cannot be active at the same time — unless explicitly permitted.
- Bonus funds are non-transferable.
- 20bdt reserves the right to withdraw or modify any bonus at any time.
- Attempting to collect bonuses through multiple accounts will be treated as fraud.
VIP Program
The 20bdt VIP program has three tiers: Bronze, Silver and Gold. Through regular gaming activity, you can advance to a higher tier.
- Bronze: Weekly cashback of up to 0.3%.
- Silver: Weekly cashback of up to 0.5%.
- Gold: Weekly cashback of up to 0.8%.
Contact our live chat support for details on the timeline and process for changing VIP tiers.
Gaming Rules
All games offered on 20bdt are operated under fair and transparent policies. The following rules must be followed during gaming:
- Each game has its own rules — read them before playing.
- 20bdt reserves the right to void winnings obtained due to a technical error.
- In the event of a server outage, funds for incomplete rounds will be returned.
- Playing games using automated software or bots is strictly prohibited.
- RNG (Random Number Generator) technology is used for the outcome of any game.
- 20bdt reserves the right to set betting limits.
In any gaming dispute, the decision of 20bdt will be considered final.
Responsible Gaming
20bdt believes in responsible gaming. We give the highest priority to the mental and financial wellbeing of our users.
- Contact our support to set deposit limits, betting limits and self-exclusion options.
- You may voluntarily deactivate your account temporarily or permanently.
- Gaming should never be seen as a source of income or a way to repay debt.
- It is the family's responsibility to keep minors away from gaming.
For detailed guidance, visit our Responsible Gaming page or contact us via 24/7 live chat.
Prohibited Activities
The following activities are strictly prohibited and will result in account closure and possible forfeiture of deposited funds:
- Operating multiple accounts.
- Opening or operating an account under another person's identity.
- Providing false or incomplete information.
- Abusing the bonus system or violating its terms.
- Intentionally exploiting any technical error on the platform.
- Money laundering or transactions involving illegal funds.
- Manipulating the system through coordinated or collective betting.
- Hacking, chargeback fraud or other cyber crimes.
- Using automated scripts or software to gain unfair advantages.
- Making deposits or withdrawals in a third party's name.
20bdt uses advanced technology to detect such activities and is obligated to notify relevant authorities in suspicious cases.
Privacy and Security
20bdt takes the protection of users' personal information very seriously. We use SSL encryption technology to keep all transactions and data secure.
- Personal information will not be sold or shared with third parties — it will only be used as needed to provide the service.
- Information may be disclosed in response to lawful requests from regulatory bodies.
- See our Privacy Policy for details on cookie usage.
- Requests to correct or delete your information can be made via live chat.
For any security concerns, contact us at [email protected].
Limitation of Liability
20bdt is not liable for the following:
- Games interrupted due to internet connectivity issues.
- Loss caused by a fault in your device or software.
- Limited service in the event of an unexpected technical failure.
- Transaction delays due to failure of a third-party payment method.
- Loss caused by user negligence or account sharing.
20bdt always strives to ensure uninterrupted service, but service may be disrupted in unavoidable circumstances.
Account Suspension and Closure
20bdt reserves the right to temporarily suspend or permanently close an account in the following circumstances:
- Violation of any clause of these terms.
- If evidence of fraudulent or deceptive activity is found.
- If identity verification has not been completed.
- In accordance with a court order or government directive.
- In the case of accounts that have been inactive for a long period.
In the event of account closure, we will provide reasonable grounds and arrange to return any legitimate funds — unless they have been forfeited due to fraud.
Users may also close their account at any time — please request this via live chat.
Dispute Resolution
For any dispute or complaint, please contact our support team. We handle all complaints with honesty and dedication.
Complaints Process
- Step 1: Submit your complaint in Bengali via 24/7 live chat.
- Step 2: Send a detailed complaint to [email protected].
- Step 3: File a formal complaint with the relevant authority.
You have the right to challenge any decision made by 20bdt. However, the funds in question may be held until the complaint is resolved.